General Insurance

Definitions

• “We/Us” means Moneywise Investments Plc.
• FSA means The Financial Services authority.

Regulation

We are Authorised and Regulated by the Financial Services Authority. Our Permitted business is advising on and arranging life Insurance, pensions, unit trusts, lifetime mortgages and General insurance. Home reversion schemes are not regulated by the FSA.   Our FSA Number is 131366 

You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting FSA on 0845 606 1234

As an intermediary, FSA Regulations require us to:

• Conduct our business with integrity, and pay due regards to the interest’s of our customers and treat them fairly.
• Conduct our business with due skill, care and diligence.
• Pay due regards to the information needs of our clients and communicate information to them in a way which is clear, fair and not misleading.
• Act with due care, skill and diligence in relation to a claim, and avoid conflicts of interest.
• When holding clients money, to meet certain specific conditions.
• Take reasonable care to establish and maintain systems and controls that are appropriate to our business.

Disclosure Document
During our first meeting we have already provided you with Keyfacts about our Insurance services.

Status
We act as an Independent Intermediary on your behalf. We offer a full range of insurance products and our service includes: advising you on your insurance needs; arranging your insurance cover with Insurers to meet your requirements and helping you with any subsequent event or alteration to your insurance we have placed on your behalf. We place insurance with a number of Insurers and we will advise you should we have any special arrangements with them or should you have to deal directly with the Insurer for ongoing Policy administration. We may issue Policies and handle claims on behalf of some Insurers. For certain types of insurance we represent only one Company and we will advise you should this be the case. We will also advise you should we place your insurance through any other intermediary regulated by the FSA.

Professional Indemnity
We confirm to the FSA rules in respect of Professional Indemnity Insurance. This type of insurance is mandatory for FSA regulated firms.

Security
We do not guarantee the solvency of any insurer we place business with. A Liability for a premium, whether in full or pro rate, may arise under the policies where a participating insurer becomes insolvent.

Client Money
Client money is the money of any currency that we receive and hold in the course of carrying on insurance mediation on behalf of our clients or which we treat as client money in accordance with FSA rules. We keep client money separate from our own money in a statutory trust/ and or in non-statutory. Any interest earned on client money held by us and any investment returns on any segregated designated investments will be retained by us for our own use.

Confidentiality
Unless required by law, public interest, virtue of our being regulated and authorised by the FSA or you give your consent all information you supply will be kept confidential to us and parties involved in the normal course of arranging and administrating your insurance. Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. Should you have any queries please write to us at the above address.

Money Laundering/ Proceeds of Crime Act
UK money laundering regulations require us to obtain evidence of the identity of clients for whom we act at the start of business relationship. Foe companies (other then listed ones) evidence of identity will usually comprise a copy of certificate of incorporation, a list of directors, a list of shareholders and registered address. We are obligated to report to the National Crime Intelligence service any evidence or suspicion of money laundering at the first opportunity and we are prohibited from disclosing any such report.

Interest
If the Client or any customer fails to pay any sums payable to Moneywise Investments Plc under this Agreement or any premiums which remains outstanding Liability to us, the client or customer shall pay interest on the sum to us at a rate applicable from time to time under the late payment of Commercial Debts (Interest) Act 1998.

Disclosure of Information
It is important that you understand that any information, statements or answers made by you to us or your Insurer are your responsibility and must be correct. Your attention is particularly drawn to the importance of the declaration and signature on any Insurers’ Proposal Forms as any failure to disclose facts material to the insurance or any inaccuracies in your answers may invalidate your insurance cover in part or in whole. Facts material to the insurance are matters or information which may influence your Insurer as to the acceptability or otherwise of your Proposal or Renewal and must be disclosed at the earliest opportunity and certainly at each Renewal. You are advised to keep copies of documentation sent to or received from us for your own protection. Please do consult us if you are in doubt on any aspect.

Awareness of Policy Terms
When a Policy is issued you are strongly advised to read it carefully, as it is that document, the schedule and any certificate of insurance that is the basis of the insurance contract you have purchased. If you are in doubt over any of the Policy terms or conditions, please seek our advice promptly.

Charges
We reserve the right to make charges in addition to any insurance premiums, for the arranging, amending, renewing and cancellation of any Policy of insurance. These charges, a scale of which is available on request, will always be advised to you before you purchase the insurance or they are incurred.

Our Standard Charges are:

	Arranging new policies	£15
	Mid term adjustments	£20
	Mid term cancellations % of the Insurers Annual Premium	10%
	Renewals	£15
	Replacement/Duplicate Certificates or cover notes	£20
	Setting up credit arrangements for your insurance	£15
	Credit Card payment Charges Maximum	2%
	Claims Settlement % of the final Settlement	10%
	Bounced or Returned Cheques by Customer	£25

Claims
If you have occasion to claim on your Policy you must notify us immediately and we will promptly advise you and, if appropriate, issue you with a claim form and pass all details to your Insurer. You should not admit liability nor agree to any course of action other than emergency measures carried out to minimise the loss, until you have agreement from your Insurer.

Complaints
It is always our intention to provide a first class service. However, should you have any cause for complaint you should in the first instance contact our Chief Executive orally or in writing. Your complaint will be acknowledged within 5 business days advising you who is dealing with the complaint and indicating when you may expect an answer. We will provide a formal written response within 20 business days from receipt of the original complaint. If the complaint cannot be resolved within this timescale we will write with an explanation as to the progress and the likely timescale involved. You will be advised of any further redress available to you, should you believe the matter has not been resolved to your satisfaction. You may be entitled to refer it to the Financial Ombudsman Service. We are covered by the FSCS (Financial Services Compensation Scheme) you may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from FSCS. Your Insurers also operates complaint procedure details of which are in your policy.

Documents
The policy documentation when issued by the Insurance Company or any product provider will be sent to you in a timely manner. The policy document will confirm the basis of cover, will give details of Insurers, and be accompanied by a policy summary and schedules. With your consent we reserve the right to retain certificates or other policy documents at this office until all payments due under the Policy have been made. Any agreed facilities for payment of premiums by installments through us will be the subject of a written agreement, which will include authority to retain certificates of insurance or other policy documents until all payments have been received. By accepting this agreement, you agree that delivery of any certificates of insurance to us shall constitute delivery to yourself in accordance with statute law. Should we withhold any documents we will ensure you receive full details of your insurance cover.

Notice
Insurers pass information to the Claims and Underwriting Exchange run by Insurance Database Services Limited and the Motor Insurance Anti-Fraud and Theft Register run by the Association of British Insurers. The aim is to check information provided and also prevent fraudulent claims.
Motor insurance details are added to the Motor Insurance Database run by the Motor Insurers’ Information Centre which has been formed to help identify uninsured drivers and may be searched by the Police to help confirm who is insured to drive. In the event of an accident the database may be used by Insurers and the Motor Insurers Bureau to identify relevant Policy information.

Quotations
Unless otherwise agreed any quotation given will remain valid for a period of fifteen (15) days from the date of issue of the quotation or told otherwise.

Renewals
Under the Terms of this Business, you have given us your consent and authority to Invite your Renewal Terms from the Insurers or product provider each year automatically as & when it fall due unless  the Renewal is not being Invited  will be provided not less then 21 days before the expiry of the policy. Attach to the Renewal terms of policy will be EU directives required information, statement of price and information about cancellation.

Law and Jurisdiction
These terms of business shall be governed by and construed in accordance with English Law. In relation to any legal action or proceedings arising out of or in connection with these terms of business we shall irrevocably submit to the non-exclusive jurisdiction of the English Courts.
We collect relevant personal information in order that we can provide you with the product or services requested. We may pass on your personal information to other companies for processing on our behalf and/or successors in law. Entering into these terms of Business signifies your consent to the processing of your data by us.

We would like to keep you informed of selected products and services available from our carefully chosen suppliers and us. Are you happy with the receipt of information about products and services: -

From us: - Y/N
From third Parties: - Y/N

TOB/FSA/ General Insurance/14012005

About our insurance services

Moneywise Investments Plc

440-442 Romford Road, Forest Gate, London E7 8DF
Tel: 020 8472 2624 Fax 020 8552 5521
www.moneywiseplc.co.uk

1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. What products do we offer?

• We offer Products from a range of insurers for Personal Motor, Motor cycle, Commercial Vehicle, Household Including Building & Contents, Travel, Commercial Including Retail Shops, Business Insurance, Liability, Event Insurance, Indemnity and Property Owners

3. Which service will we provide you with

• We will advise and make recommendation for you after we have assessed your needs.
• You will not receive advice or a recommendation from us. We may ask you some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
  

4. What will you have to pay for this service?

• No fee is charged for the advice.
• You will receive our Terms of Business, and a quotation, which will tell you about any other fees relating to any particular Insurance policy or a fee charged for any service provided.
  

5. Who regulates us

• Moneywise Investments Plc – 440/442 Romford Road, Forest Gate, London, E7 8DF is authorised and regulated by the Financial Services Authority. Our FSA register number is 131366.
• Our permitted business is advising on and arranging General Insurance, and Pure protection contracts. You can check this on FSA’s Website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:
In writing - Write to Moneywise Investments Plc, Complaints Department,
440/442 Romford Road, Forest Gate, London, E7 8DF.
Or By phone - Telephone – 020 8552 5521.
If you cannot settle your complaint with us, you may be entitled to refer it to the
Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation scheme (FSCS)

• We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
• Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
  Further information about compensation scheme arrangements is available from the FSCS.

FSA/General Insurance/IDD/pma/12-04